F1.2 How can I troubleshoot Blrt issues?

iOS

If Blrt is behaving in unexpected ways, here are some things to try: 

  1. Make sure you have a working Internet connection. 
  2. Check if there is an update in the App Store and proceed to install it. If an update is not available or does not fix the problem, then try the next step.
  3. Close the app on iPhone or iPad by pressing the Home Button twice. Swipe sideways to locate the app. Then swipe upward on the app to force-close it and try the app again. 
  4. If closing Blrt doesn’t fix the problem, force close the app again, then power off iPhone or iPad and power the device back on.
  5. If the problem still persists, contact Blrt Support via the "Help" tab in the app menu, on the web at help.blrt.com, or via email at support (at) blrt (dot) com.

Android

If Blrt is behaving in unexpected ways, here are some things to try: 

  1. Make sure you have a working Internet connection. 
  2. Check if there is an update in the Google Play Store and proceed to install it. If an update is not available or does not fix the problem, then try the next step.
  3. Close the app on on your device and reopen it.
  4. If closing Blrt doesn’t fix the problem, close the app again, then power you device off and power your device back on.
  5. If the problem still persists, contact Blrt Support via the "Help" tab in the app menu, on the web at help.blrt.com, or via email at support (at) blrt (dot) com.

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